Shipping Policies

UK Delivery:

Standard Delivery - Delivery within the UK £1.50
Recorded Delivery - 1st Item £2.40, additional items £1.50

Delivery

All products are shipped discreetly in a plain mailing bag or box, with no indication as to the contents, or reference to our company. All delivery addresses will be copied as per the customer input. If the carrier or post cannot deliver because of incorrect address then we reserve the right to charge an additional supplement. While we try to deliver all goods ordered in accordance with our pledge, we take no responsibility for any consequence of late delivery however caused.

Products that are currently in stock are normally dispatched within 24 - 48 hours of your cleared payment. In the event that a product has been overlooked, and is currently out of stock, you will be notified of this and we would expect to get your goods to you within 14 days.

Damage In transit

It will be your responsibility to inform us immediately of any damage to delivered goods. Details must be recorded on the delivery documentation, and we must be notified no later than 24 hours after delivery. It is imperative that you do not dispose of any of the packaging as this will be required to affect your claim against the carrier.

Shortage

It is your responsibility to sign for the correct number of packages as shown on the delivery or carrier consignment note. If you suspect that there are items missing from delivery, first check that the order has not been partly shipped. Any shortage must be noted on the delivery note and we are to be notified within 24 hours.

Incorrect Goods

Notify us of any incorrect goods supplied within 24 hours of delivery. If the items are not what you ordered, you must not open the manufactures packaging or use the items. It is your responsibility to notify us.

Non deliveries

We will not accept liability for goods lost in transit unless we are notified within 2 days from expected delivery date. We shall accept no liability for shortages, non deliveries, incorrect goods or damaged on delivery outside the stated time scales. Except when extenuating circumstances have prevented the notification within the stated time scale.


Returns Policy

1. The goods must be unused.
2. The goods must be in their original condition & UN-OPENED packaging.
3. Goods that are not heat sealed in the box are non refundable and non exchangeable.
4. Items supplied in sealed packaging that have been opened are non refundable and non exchangeable.
5. The goods must be received back within 7 days from the day your customer received their order.
6. If we suspect that the goods have been used or any of the above conditions are not met then we reserve the right to return the goods at the member's cost.
7. All Goods must be returned in resale condition. If the goods are not returned in the same resale condition to which they we received, then goods will be returned to the member at their cost.